Refund-Policy

This Refund Policy is provided through our website in open access.
Please note that when purchasing a product from us you are, as a customer, considered to be aware of our Refund Policy statements. Shuold you purchase our item from thrid-platform, please be also aware of the rule of the thrid-platform.

We currently offer our products on the following platforms:

• Booth
• Itch.io
• Ko-fi
• Buy Me a Coffee
• Gumroad

Refund Policy

Thank you for purchasing our digital products! We are always happy to see our products helping you to accomplish your goals! Please read this policy carefully before making a purchase.

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment

All transactions for purchase of intangible products, PDF downloads, resource material, templates, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Refunds for Digital Items

Due to the nature of digital content, all sales are final once the item has been downloaded. By purchasing our products, you acknowledge and agree that all digital items are non-refundable after download.

The Consumer Rights Act protects your rights if a digital download you’ve purchased is faulty. As a seller, we’re happy to provide a refund if there’s a technical issue we can’t resolve.

Exceptions to the No-Refund Policy

We offer refunds under the following conditions:

Condition	Description
Undownloaded Item	If you haven’t downloaded the item yet, you are eligible for a refund.
Technical Issues	If you are unable to download or open the item due to technical issues, please contact us within 7 days of purchase for assistance or a refund.
Incomplete Pack	If the download pack is missing any items as described in the product listing, please reach out within 7 days of purchase to request a refund or the missing content.
Major defects	While all products undergo rigorous testing on both Mac and Windows before release, unexpected issues may arise. If you encounter any significant problems, please contact our support directly within 7 days of purchase.
Product Not as Described	If you think your product doesn’t match its description, please let our team know within 7 days of purchase. To help us resolve this quickly, please provide clear proof that the product doesn’t match what was advertised. Please note: We can only help if the product is genuinely different from what you ordered.
Duplicate Payments	If you accidentally make the same payment twice, it is a valid reason for a refund. Please contact us within 7 days of purchase with the email you used to purchase, the date of purchase, the name of the item, and the reference number provided either by us if you purchase through our site or by the third party.

Non-Refundable Reasons

Refunds will not be issued for the following reasons:

Condition	Description
Change of Mind	We do not offer refunds if you change your mind after the purchase.
Purchased by Mistake	If you bought an item by mistake, it is not eligible for a refund.
Lack of Expertise	If you do not have sufficient expertise to use the item, this is not a valid reason for a refund.
Downloaded Items	Once the download status shows that the item has been downloaded or opened, it is no longer eligible for a refund.

Refunds for Physical Items

Unlike our digital products, physical items are refundable. If you are not satisfied with a physical product, you may return it within 30 days of purchase for a refund, provided it is in its original condition.

Changes to This Policy

We reserve the right to modify this refund policy at any time, and such changes will be effective immediately upon posting. Please review this policy periodically for updates.

Contact Me

By completing your purchase, you agree to this refund policy. If you have any questions or concerns, please contact us at youolikeojazz@gmail.com.

Thank you for understanding and happy creating!

Last updated: December 08, 2023

FAQ

Do you provide refunds?

We’re unable to offer refunds for digital products once you’ve downloaded them.
However, if you’re having technical trouble, please get in touch. We’ll do our best to fix the problem or find a solution you’re happy with.

We won’t be able to offer a refund in the following situations:

• Change of Mind
• Purchased by Mistake
• Lack of Expertise
• Downloaded Items

What is the difference between Physical Product and Digital Product?

• Physical Products: These are products that can be physically touched and are shipped to the customer. For example: T-shirt, calendar, books, or bags.
• Digital Products: These are intangible items that are delivered online. Digital products are not refundable after purchase. For Example: Graphic assets, PDF, Notion Template.

Refunds for Physical vs. Digital Products

Since your purchase is a digital product, it is deemed used after download or opening, and all purchases made on itch.io, ko-fi.com, booth.pm or gumroad.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Physical product reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Can I turn a purchased product into a theme or template?

You can’t use our products to create something new to sell. That means you can’t share or sell the product itself, or use it as a base for something you plan to sell.